Privacy Policy

1. Who we are

This Privacy Policy explains how Satellite Installation Australia, a registered business name of Nu Life Pty Ltd (ABN 12 002 295 721) ("we", "us", "our"), handles personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We collect personal information you provide when you request a booking, quote or installation, or otherwise contact us. This typically includes:

• your name and contact details (email address, phone number, postal or site address);
• details about your property and installation site relevant to the work, including access, structural, heritage or similar considerations you disclose;
• information about the service you are requesting; and
• correspondence between you and us.

We do not intentionally collect sensitive information (such as health or biometric information) and ask that you do not provide it.

3. How we collect it

We collect personal information directly from you — through our website booking and contact forms, by email, by phone, or in person at the time of an installation or assessment. In some cases we may collect information from a third party (for example, a property owner or agent) where you have authorised this or it is necessary to provide the service.

4. Why we collect and use it

We collect, hold and use your personal information to:

• respond to your booking, quote or enquiry;
• schedule, perform and follow up on installation and related services;
• contact you about your booking, including sending confirmations and updates;
• prepare quotes and invoices and process payments;
• meet our legal, warranty and record-keeping obligations; and
• improve our services.

We will only use your information for the purpose for which it was collected, a directly related purpose you would reasonably expect, or as otherwise permitted or required by law.

5. Disclosure to third parties

We may disclose your personal information to:

• our staff and installation technicians who need it to deliver the service;
• third-party service providers who support our operations, including website hosting, database, email and communication providers; and
• others where you have consented, or where we are required or authorised by law.

We do not sell your personal information, and we do not disclose it for unrelated marketing by third parties.

6. Overseas storage and disclosure

Some of the third-party providers we use store or process information on servers located overseas. In the course of delivering our services, your personal information may be stored or processed outside Australia. Where we disclose information to an overseas provider, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, but you should be aware that overseas providers may be subject to different laws from those in Australia.

7. How we hold and protect it

We hold personal information in electronic systems (including third-party cloud services) and, where relevant, in physical records. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure, including access controls and use of reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. How long we keep it

We retain personal information only for as long as needed for the purposes described in this policy, or as required by law (for example, tax, warranty and consumer-law record-keeping obligations). When it is no longer required, we take reasonable steps to destroy or de-identify it.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period. There is generally no charge to make a request, though we may charge for reasonable costs of providing access in some cases. We may need to verify your identity before acting on a request.

10. Complaints

If you believe we have mishandled your personal information, contact us using the details below and we will investigate and respond.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.

12. Contact us

For privacy questions, requests or complaints, contact:

Satellite Installation Australia (Nu Life Pty Ltd)
85 Mulga Road, Oatley NSW 2223
Phone: 02 9549 0000
Email: service@satelliteinstallation.com.au